Disqus - Latest Comments for justingsouter

Re: Social Media ROI - Zygote @ Egg Co.

justingsouter — Mon, 19 Oct 2009 11:57:41 -0000

Yongfook - tremendous presentation, I've come back to it a number of times for inspiration.

Quick head's up to say that I've been researching a short social media ROI / Measurement presentation I've got to deliver next week. My googling led to me to this post on the Cisco website - "Social Media ROI: What Do You Measure?".

It seems to be a blatant rip-off of your material - and doesn't appear to credit you in any way. Unless I've missed something, they really should know better! :-s

Re: Presentation: Social Media for Accountants

justingsouter — Tue, 22 Sep 2009 06:28:22 -0000

Phil - thanks, excellent points. Was wondering whether you agree with Dennis Howlett? I'm thinking specifically about the point re pitching it right for the audience...

Re: Getting the north east trading online – your input, please

Gavin Elliott — Mon, 21 Sep 2009 10:10:46 -0000

And normal people don't like change. Look at Theo Paphitis, when taking over a company he asks if anyone doesn't want to change and then watches them walk out the door.

Change, no. Move forward, yes.

Re: Getting the north east trading online – your input, please

justingsouter — Mon, 21 Sep 2009 06:37:22 -0000

Gavin - many thanks for this!

If I was to add to this, I would say that it's also about getting buy-in from all parts of the business to change existing working practices and mindsets.

Re: Getting the north east trading online – your input, please

justingsouter — Fri, 18 Sep 2009 12:06:38 -0000

Herb - many thanks for your thoughts. Are you aware of any country-wide schemes that involve the big tech co's?

I.e. is there a programme of some sort that the NE can get involved with?

Re: GoodReads, LibraryThing, Shelfari, or WeRead?

justingsouter — Fri, 18 Sep 2009 04:39:33 -0000

Oli - this comment slipped in under my 'radar' :$

I'm hoping to scan my books into GoodReads now that I've bought a CueCat and we've moved house... :-)

Re: Getting the north east trading online – your input, please

peter moran — Thu, 17 Sep 2009 07:54:31 -0000

justin

tried to re locate dti model for you but cannot trace - have a look at folowing which is similar in principle

http://www.berr.gov.uk/files/file38315.pdf

each business is different and most do not recognise the need for a structured implementation of e-trading (or trading generally) processes

the popular impression is 'plug and play' a 'we can all do it' which we can but we need to understand what 'it' means.

example - trading on line is trading 24/7 globally (potentially) - it means (perhaps) delivering product/services outside your operational area - so we move from using a local tried and trusted delivery channel to putting faith in (potentially) a white van, dirty T shirt, driver with attitude, what do you mean customer service ?!?!*** delivery channel to a new customer in the south of england who has fallen in love with the 'dream like' imagery of your website

it means having a totally reliable web connection - do you have a contingency if reliable translates into something else? - in your garage, bedroom,shop etc

it means demand surges coupled to delivery commitments which your stock level cannot support - I know of someone who received 35 orders in one evening and they were going on holiday the next day etc with no stock left

all basic stuff which some people/businesses overlook in their rush to prove themselves on the web.

Re: The location of spammers on a world map

rosscooney — Wed, 16 Sep 2009 04:28:49 -0000

I am not sure. Almost all spam is sent using botnets or viruses, but significant amounts of spam is also relayed upon the networks of corrupt ISP's. We don't do enough analysis of the actual owners of IP's used to send spam. We are setting up an internal research project to find this data.

Re: The location of spammers on a world map

justingsouter — Wed, 16 Sep 2009 04:21:12 -0000

Ross - building on Chris' point: maybe it's because Brazil has lots of hacked machines and they are acting as re-broadcast points for the spam?

I.e. does this map say something about the overall level of security / patching on machines in this country? Or maybe operating systems?

Re: Manifesto: UK Public Sector data should be set free

justingsouter — Wed, 16 Sep 2009 04:11:48 -0000

Laura - thanks for this insightful feedback [and apols myself for not responding sooner - aargh!]

I follow you on Twitter, but will check your website to see whether I can subscribe to a Mashery newsletter. Go mashups!

Re: Getting the north east trading online – your input, please

justingsouter — Wed, 16 Sep 2009 04:09:24 -0000

Peter - brilliant, this is a terrific piece of feedback. It sounds like we need a similar education & process review exercise to help the next generation of businesses.

Where might I find resources which refer to the DTI ladder model etc. d'you think?

[btw I had two comments from you - but they appeared to be identical. I deleted the first one, but have saved the text in case you would like me to re-publish...]

Re: Release the Enterprise 2!

justingsouter — Thu, 30 Jul 2009 04:51:40 -0000

I'd echo Kjetil that managing the change is a key topic.

I see three roles for Web / Enterprise 2.0:
- internal collaboration
- external marketing, PR, feedback etc.
- collaboration with customers / stakeholders

There seem to be a number of B2C case studies, but much less in the way of B2B stories. Web 2.0 is still revelant to B2B, but this is not clear enough to the average business person.

Also, how should organisations properly use the tools you already have? SharePoint has had a massive take-up, but my experience has been that most adopters a) don't know where to start [hence the need for a book], and b) are too frightened to let staff use the tools properly.

Which leads me on to my final point - which is that Enterprise 2.0 threatens the top-down model of organisation control. Managers will need to unlock the firewall and copy early adopters like IBM in having acceptable use policies for such tools, rather than seeing it all as a 'waste of time'.

Re: United breaks Guitars; share price dips (allegedly)

justingsouter — Tue, 28 Jul 2009 04:08:45 -0000

Nick, flattered that you commented - but did you see I had linked to your "The broken guitar had no effect on United Airlines" post?

I am looking into Vanno as a tool for measuring reputation, and I think it is fair to say that the Web, and more specifically Social Media (e.g. tools like yours) are bringing such poor customer service[!] to a much wider audience.

Many thanks for taking the time to give feedback, and good luck with your business!

Re: Manifesto: UK Public Sector data should be set free

justingsouter — Thu, 23 Jul 2009 13:26:22 -0000

Christopher - thanks for the comment. Perhaps some of the people I mention might be interested to get in touch? I think the Free our Date and Mashable State people might be interested to hear from you.

Let me look out their Twitter av's and get back to you...

Re: The Social Media pendulum starts to swing back

davidcoxon — Thu, 16 Jul 2009 16:29:46 -0000

As always you make a good point. I have to agree social media is hear to stay, but it is still very young as a medium and as a society we are still finding our way around it, and i'm guessing we will see wave after wave on new social sites as each generation make it their own.

The key to the future of social media is ensuring that as new sites and services develop that we find ways to migrate with our networks from one to the other, and find ways to manage having multiple accounts on multiple networks, effective use of api's and services like ping.fm that allow you to send status updates across mulple networks all help.

Another thing that is currently changing in social media is who we connect with. With sites like facebook, you probably knew all your friends on facebook in the real world before friending them on facebook, however with the rise of services like twitter all that changes and while you will have met some of your followers in the real world, many of them will be people you have never met before, so you've switched from managing your social network to growing it.

Re: The Social Media pendulum starts to swing back

justingsouter — Thu, 16 Jul 2009 09:38:02 -0000

David - as always, many thanks for your insightful commentary. :-D

I agree that I am a 'serial offender' but my thoughts are:
- If something is useful, then we'll carry on using it (think e-mail, blogging)
- If other people are using it, then that's where we'll keep going (think how many people are using Facebook)
- If the tool provides something that addresses an unmet need, people will use it
- If it is an open platform or has an API so that others can use it to innovate, it'll likely be popular

I think Social Media is here to stay, but it will develop based on constructive feedback and solid use cases.

See you soon

Justin

Re: Visit to D|Lab, Institute of Digital Innovation

justingsouter — Fri, 12 Jun 2009 12:34:32 -0000

David

Thanks as ever for the comment. I would draw a distinction between Mirror Worlds, and more fantasy and / or game-like Virtual Worlds.

I also think that bandwidth will catch up with computer power and make using VWs a more viable experience.

On the other hand, I recall it took me a while to get used to the whole Second Life idiom, so for crumblies like me VWs could always be a tough proposition! However, for those comfortable with computer games, I think it’s a much easier ‘sell’.

Re: Manifesto: UK Public Sector data should be set free

justingsouter — Fri, 05 Jun 2009 04:05:57 -0000

Roger

Thanks for your comment - hopefully I can answer your question!

I run my own consultancy business in the North East of England. I used to work at Fujitsu Services with Jane Searles, who works with VSM etc.

These are my own opinions, based on my views about technology and my experience at Fujitsu.

btw, I think I should be sorting our the navigation for the blog, as it doesn't make it easy for readers to find the rest of the content on my website :$

If you click on the header for the page, you should go to the rest of the site. Otherwise, click here

Re: Wow - that was easy

justingsouter — Mon, 01 Jun 2009 13:36:04 -0000

Danvers - thanks for the feedback; I've switched off both Twitter & Facebook to leave only Disqus log-in for my work blog...

Re: Wow - that was easy

danvers — Mon, 01 Jun 2009 13:22:56 -0000

Justin - I tried commenting on your work blog, but it took me to a Wordpress login - you may need to disable your existing system!

Re: Wow - that was easy

justingsouter — Fri, 29 May 2009 01:56:10 -0000

Danvers, thanks for the tip. Have done the same with my work blog...

Posting via Twitter as an experiment.

Re: The strange case of Hazel Blears and the HMRC

justingsouter — Sat, 16 May 2009 08:12:29 -0000

Danvers - fab to see you & Barry at Thinking Digital this week; I got to this page via this article from The Guardian.

Success & greater fame beckons! ;-)

Re: Project support tool - your input would be appreciated!

justingsouter — Thu, 23 Apr 2009 09:25:38 -0000

Matt / Paul

Many thanks for the feedback - met Andy from Huddle whilst in Texas. He's a man for facial hair, rather like me. Am checking it out right now...

Thanks!

Re: Top rate of income tax could be 60%, not 50%

justingsouter — Wed, 22 Apr 2009 13:05:00 -0000

<sigh>

I would love to earn £100k, maybe in future!

However, I despair at this administration but I guess I'm more worried that the Electorate can't see through this lot & keep voting for them. Bah.

btw, link was from Iain Dale's site - top blogging mate!

Re: Q&A session, summary to Learning in Virtual Worlds conference

justingsouter — Wed, 22 Apr 2009 09:42:05 -0000

Daniel - I've updated the post to reflect your feedback ;-)