http://disqus.com/people/mikemac29/enTue, 25 Nov 2008 15:09:08 -0000http://friendsintech.disqus.com/is_your_help_desk_hurting_you/#comment-4011087Dave that's an interesting idea. I know one of the biggest changes was when we were able to use remote desktop and just "fix" stuff for folks. We could see everything they saw instead of having to translate what they were saying, and we could get control of a PC and see for ourselves if there were programs on there outside the normal build, or other changes that had been made. It helped cut down our time to find the solution. Sounds like Windiagnostic would take that to another level.mikemac29Tue, 25 Nov 2008 15:09:08 -0000http://louisgray.disqus.com/louisgraycom_disqus_excellent_customer_service_enables_comments_integration/#comment-383968Interesting, I had run into the same trouble you did, using my own template and FTP to my own domain from Blogger, and gave up after I never heard back from Disqus, guess it pays to have more readers. :)mikemac29Sat, 26 Apr 2008 18:18:13 -0000