Disqus - Friends of xenon2021

Re: Jessica’s Quick and Easy Healthy Chili

mona — Thu, 24 Sep 2009 20:13:30 -0000

Kevin LOL!! Way to skool Jessica then end it with a polite: "But, like I said, it still looks tasty."

And seriously, I am anti-vegan-vegetarian-organic-episcopalian(?)-FULL-BLOWN-carnivore but you don't even KNOW how good her chili is. #CantMakeThisCrapUp

Re: Jessica’s Quick and Easy Healthy Chili

mona — Thu, 24 Sep 2009 20:02:14 -0000

You tricked me. I ate soy crumbles. And I liked it. Still not sure how I feel 'bout that, but damn straight your EFin chili is BOMB.

Re: http://blog.louisgray.com/2009/07/lazyfeed-poised-to-debut-real-time.html

mona — Mon, 20 Jul 2009 02:55:25 -0000

On a completely unrelated note, LG can you tell Daniel that Disqus is majorly broken? Facebook Connect has been borked since who knows when and timezones are completely screwed up. :(

Re: louisgray.com: Who Does Apple Think They Are?

mona — Sun, 01 Feb 2009 02:34:16 -0000

You understood that comment...? I STILL don't get it, Aaron... :(

Re: louisgray.com: Who Does Apple Think They Are?

mona — Sun, 01 Feb 2009 00:53:26 -0000

Given Leaword Kansas' weather conditions as illustrated by this graph: http://pics2.city-data.com/w4/wnd8200.png, it is Apple's responsibility to ensure the store is weather proof. But again, I am not here to argue legal issues. I am talking about the principle and concept of customer service 101.

Re: louisgray.com: Who Does Apple Think They Are?

mona — Sun, 01 Feb 2009 00:48:53 -0000

Which means if proof was provided, they will be responsible. Thus, legally, yes they are.

Re: louisgray.com: Who Does Apple Think They Are?

mona — Sun, 01 Feb 2009 00:41:27 -0000

"I think it would be fair if Apple wrote them a short email/letter thanking them for shopping at their store and apologizing for the unfortunate incident. It would also be reasonable to give them a Gift Card or voucher or something, but not compulsory." = bingo.
"Also, expecting Steve or the VP to reply is silly. Maybe the Store or Regional Manager would get involved." = I agree with the Jobs part, but doesn't a retail executive's job entail overseeing retail operations?

Re: louisgray.com: Who Does Apple Think They Are?

mona — Sun, 01 Feb 2009 00:24:36 -0000

It's more the principle - that they (the execs) should care. It only takes a few seconds out of someone's day to pick up the phone and say: "Thank you for being loyal customers." or "We appreciate you." or even "Thank you for taking the time to reach out." I am realistic and understand the execs probably receive thousands of emails a day. It just reflects really bad on the top execs, to not train their chain of command to at least filter or notify them of something as horrible as a glass door shattering on paying customers.

Re: louisgray.com: Who Does Apple Think They Are?

mona — Sun, 01 Feb 2009 00:19:21 -0000

I hear you, as well as what everyone else is saying - but I am huge advocate for customer service, customer relations, and simply appreciating those that help corporations like Apple be who they are. I don't think Apple needed to acknowledge or thank them in any way for not filing a lawsuit, but at least something, anything to show they DO care about their customers.

It's just good business practice and reflects well for brand preservation, especially because of the recent PR nightmare events. ;) Thanks for your input (and for being able to discuss amicably!)

Re: louisgray.com: Who Does Apple Think They Are?

mona — Sat, 31 Jan 2009 23:50:37 -0000

Seriously, Leslie? A Fortune 500 Company with thousands of employees and after the son reached out to the corporate office, yet it was only acknowledged by the claims department? It's bad business practice and customer service.

Re: louisgray.com: Who Does Apple Think They Are?

mona — Sat, 31 Jan 2009 22:57:28 -0000

Considering Kansas is known for strong winds, yes, in theory, Apple should've factored that in when designing. Big picture, Anthony - quit dwellign on the small stuff.

Re: louisgray.com: Who Does Apple Think They Are?

mona — Sat, 31 Jan 2009 22:55:58 -0000

Legally, yes they are. It is on their property. But that's not the point. Point is, something terrible happened, things happen. Preserve their brand and rectify the situation. Is one e-mail that hard?

Re: louisgray.com: Who Does Apple Think They Are?

mona — Sat, 31 Jan 2009 22:49:00 -0000

Whoa looks like I hit a fanboy nerve. Hey, guess what? I'M GONNA BOOTCAMP WINDOWS ON MY MAC!

Re: louisgray.com: Who Does Apple Think They Are?

mona — Sat, 31 Jan 2009 22:48:05 -0000

Or something, anything to acknowledge what happened. Customer service goes a long way. :)

Re: louisgray.com: Who Does Apple Think They Are?

mona — Sat, 31 Jan 2009 22:44:05 -0000

Apple is responsible for what happens in the stores. Period.

Re: louisgray.com: Who Does Apple Think They Are?

mona — Sat, 31 Jan 2009 22:40:41 -0000

Special treatment? Since when has an apology been special treatment? It's called manners, common courtesy, and DECENCY.

Re: louisgray.com: Who Does Apple Think They Are?

mona — Sat, 31 Jan 2009 22:40:06 -0000

Are you serious? Or a delusional fan boy? Of course it is Apple's fault. What happened to them was not something Apple could've predicted but to just have the claims department contact them to make sure they won't sue is appalling. Apple needs to get off their high horse and recognize that it's the customers that are keeping them afloat. For them to not even acknowledge the latter and issue an apology is disgusting.

Tripping over an uneven ground and getting showered by a glass explosion are two very different things.

It's fanboys like you that are excusing Apple's unacceptable methods, which will be their greatest downfall when Steve steps down.

Re: louisgray.com: Who Does Apple Think They Are?

mona — Sat, 31 Jan 2009 22:35:13 -0000

I LOVE Apple - well their products but customer service wise they seriously fail. I don't understand what makes it OK to not even issue an apology. Disgusting.

Re: louisgray.com: Who Does Apple Think They Are?

mona — Sat, 31 Jan 2009 22:33:32 -0000

Tamar you are so funny. I have no idea, since I got this from Giz. hahahha

Re: louisgray.com: Who Does Apple Think They Are?

mona — Sat, 31 Jan 2009 22:32:41 -0000

I agree but the company needs to go on without him and they are definitely not moving in the right direction.

Re: louisgray.com: Who Does Apple Think They Are?

mona — Sat, 31 Jan 2009 22:31:52 -0000

Common courtesy and a little decency. Apple's customer service is seriously appalling.

Re: louisgray.com: Who Does Apple Think They Are?

mona — Sat, 31 Jan 2009 22:31:02 -0000

The LEAST Apple could've done was issue an apology. It reflects bad on the company. Period.

Re: louisgray.com: Who Does Apple Think They Are?

mona — Sat, 31 Jan 2009 22:30:24 -0000

Hmmmm not sure I understand your comment.

Re: louisgray.com: Microsoft and RIM? I Don't Think So.

mona — Wed, 28 Jan 2009 23:10:29 -0000

Ok! You are right and I am wrong. I will not be reincarnated and probably
going to hell. You are so smart. You win the Internet! Hooray!

m.

Re: louisgray.com: Microsoft and RIM? I Don't Think So.

mona — Wed, 28 Jan 2009 22:33:46 -0000

Just out of curiosity, did you keep up with CES? As I predicted, no Zune phone and Ballmer implied MSFT doesn't have plans to go into hardware. Gloating isn't my style (it's tacky) plus it isn't the Zen way - I am Buddhist by default buuuuuut since tomorrow is my birthday: I told you so!

Thank you and have a nice day!